WIKUS Remote Service

Quick assistance thanks to digital support

Do you have questions about how to correctly use your band saw blade? Or has there been a malfunction and you would like to show it to a service technician?
With the new service tool, our experts can immediately view your direct production environment (e.g., the machine or the sawing tool) via a video call.

The audiovisual WIKUS Remote Service offers:

  • fast technical support remotely via video call
  • problem analysis and solution directly on the sawing tool or machine
  • professional guidance from WIKUS service technicians
  • increased productivity in production for trouble-free sawing operations
  • data security in accordance with EU GDPR requirements

Instructions: how to use the new service tool

With the new service tool from WIKUS, the on-site situation can now be shown and described directly via live video. This often saves a visit from the WIKUS service technician and therefore valuable time for you and your production.

Please contact our technical support team.

Technical Support Germany

Advice, questions about sawing process
+49 (5663) 500 579technical.service@wikus.de

You will receive a link via SMS from WIKUS on your smart phone or tablet.
There is no need to download apps or install software.

By clicking on the SMS link and enabling the audio and camera function on the device, you can quickly, easily, and conveniently establish a video connection with WIKUS technical support.

With the help of the service tool, the WIKUS expert can take your perspective, place markers on relevant parts of the video call, ask specific questions, and guide you to make the right moves.

What do you need to consider when using the service tool?

Our service tool can be used on various mobile devices such as smart phones or tablets and is intuitive to use. The most important requirements for technical support:

  • Wi-Fi or mobile phone connection and SMS reception
  • Internet-enabled mobile device with camera
  • current web browser with the audio and camera function of the mobile device enabled

Any more questions?

The experts of our Technical Competence Center are happy to help you answer further technical questions connected to band selection and use.

Current website / language

Other websites

WIKUS Saw Technology, Corp
WIKUS Canada Ltd.
WIKUS Saw Technology (Shanghai) Co. Ltd
WIKUS India Pvt. Ltd.