Do you have questions about how to correctly use your band saw blade? Or has there been a malfunction and you would like to show it to a service technician?
With the new service tool, our experts can immediately view your direct production environment (e.g., the machine or the sawing tool) via a video call.
With the new service tool from WIKUS, the on-site situation can now be shown and described directly via live video. This often saves a visit from the WIKUS service technician and therefore valuable time for you and your production.
Please contact our technical support team.
You will receive a link via SMS from WIKUS on your smart phone or tablet.
There is no need to download apps or install software.
By clicking on the SMS link and enabling the audio and camera function on the device, you can quickly, easily, and conveniently establish a video connection with WIKUS technical support.
With the help of the service tool, the WIKUS expert can take your perspective, place markers on relevant parts of the video call, ask specific questions, and guide you to make the right moves.
Our service tool can be used on various mobile devices such as smart phones or tablets and is intuitive to use. The most important requirements for technical support:
The experts of our Technical Competence Center are happy to help you answer further technical questions connected to band selection and use.
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